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HomeRepair HelpWasher RepairWasher dispenser not working properly Repair
Washer dispenser not working properly
When your washer dispenser is not working, the most likely cause is low water pressure or a faulty water inlet valve. The dispenser needs a strong water supply, typically at least 20 psi, to flush detergent and fabric softener from the drawer. If household pressure is adequate, test or replace the water inlet valve. Next, inspect the detergent container and dispenser drawer for clogs, misalignment, cracks, or other damage that could prevent the washer from dispensing detergent. A blocked siphon tube can also leave diluted detergent, bleach, or fabric softener in the tray, so clean the compartment and siphon break thoroughly. If the water supply and dispenser parts are clear, the control board may not be sending power to the dispenser valves or actuator at the correct time. A multimeter can help test for voltage before replacing the control board. These checks apply whether the washer is not dispensing detergent or has fabric softener dispenser problems. Enter your model number to find the exact replacement water inlet valve, detergent container, dispenser, siphon break, drawer, or control board for your specific washing machine.
01 - Washing Machine Dispenser
A washer detergent dispenser not working is often the result of low water pressure in the home or a defective water inlet valve not supplying water to the dispenser. However, it's also possible the dispenser drawer is obstructed or damaged and not allowing the detergent to be dispensed. You should inspect the drawer for any obstructions or damage and replace the component if necessary.
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Top Solution
02 - Washing Machine Water Inlet Valve
The dispenser uses water from the inlet valve to flush out the detergent and fabric softener from the dispenser. If the water flow is too slow the dispenser will not distribute the detergent and softener properly. The water inlet valve requires at least 20 psi to function properly. First, check the water pressure to determine that it is adequate. If the water pressure is adequate, replace the water inlet valve.
Top Solution
03 - Washing Machine Detergent Container
The dispenser's detergent container could be clogged, misaligned, or damaged, and unable to dispense its contents properly. Inspect the detergent container for any damage and replace if necessary.
Top Solution
04 - Washing Machine Siphon Break
Some dispensers use a siphon tube. If the siphon tube gets plugged you may get a diluted mixture of detergent, bleach, or fabric softener remaining in the tray. Make sure the dispenser compartment trays and siphon tubes are clean.
Highly Likely
05 - Washing Machine Drawer
A washer dispenser not working is often the result of low water pressure in the home or a defective water inlet valve not supplying water to the dispenser. However, it's also possible the dispenser drawer is obstructed or damaged and not allowing the detergent, bleach, or fabric softener to be dispensed. You should inspect the drawer for any obstructions or damage and replace the component if necessary.
Common
06 - Washing Machine Detergent Dispenser
Most washer dispensers use a water inlet valve to move water through the different dispenser compartments at specified times to dispense the soap or fabric softener. Some models use a diverter motor. If the dispenser is clogged and cannot be cleaned or the water inlet valve is part of the dispenser and no water is flowing through it, the dispenser will need to be replaced.
Common
07 - Washing Machine Control Board
A washer detergent dispenser not working is often the result of low water pressure in the home or a defective water inlet valve not supplying water to the dispenser. However, it's also possible the appliance's control board is not sending power to the dispenser water valves or dispenser actuator at the proper times. You can use a multimeter to help determine if voltage is reaching these components. If not, the control board will need to be replaced.
Common
Frequently Asked Questions
Why is my washer not dispensing detergent or fabric softener?
Could a water inlet valve problem cause my washing machine dispenser not to work?
How do I troubleshoot a washer detergent tray that is not draining?
How can I test a washer dispenser problem with a multimeter?
How do I find the correct replacement part for my washer dispenser?