Washer not washing/cleaning clothes

If your washer is not cleaning clothes, start with the load, detergent, and cycle before replacing a part. Overloading is the most likely cause of poor cleaning because clothing, towels, and linens need room to move through the water and detergent. Follow the owner's manual for the correct load size. Using the wrong detergent or too much detergent is another common cause, especially in soft water. Excess suds can keep a washing machine from washing properly, so use fresh, low-sudsing HE detergent in an amount suited to your water hardness and selected cycle. Choosing the wrong cycle can also leave clothes dirty or damage fabrics, so match the cycle to the load type and size. If your washer is still not washing or your washing machine is not cleaning clothes after these checks, inspect the agitator, agitator dogs, drive motor, motor coupling, drive belt, clutch, transmission, or gearcase for a mechanical problem. Enter your model number to find the exact replacement part for your specific washing machine.

01 - Improper loading

Be aware that putting too much laundry into the washer tub at one time will likely cause unsatisfactory cleaning results. Clothing, towels, and linen need room to move around to absorb water and detergent to properly clean the laundry. Check the owner's manual for loading recommendations.

Highly Likely

02 - Wrong type or incorrect amount of detergent

Too much detergent with soft water will cause oversudsing and poor cleaning results. Adjust the amount of detergent being used to the water hardness and the cycle you choose. High efficiency washers require low sudsing HE detergent. Always use fresh detergent.

Common

03 - Incorrect cycle selected

Choosing the wrong cycle can damage the machine and the clothes. Ensure you are using the correct cycle for the amount and type of clothes being washed. Refer to the owner's manual when necessary.

Common