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Viking Refrigerator freezer not freezing

01 - Viking Refrigerator Evaporator Fan Motor

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with two evaporators, there will be an evaporator located in both the freezer and refrigerator compartments. If the evaporator fan is not working, it will not circulate the cold air in the compartment. If this occurs, the refrigerator may still get cold, while the freezer will not get cold or vice versa. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan bla...de does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.
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02 - Viking Refrigerator Door Gasket

A freezer door gasket should form an airtight seal around the appliance's frame to keep the cold air in and the warm air out. If the door gasket is twisted or torn, gaps can form that will allow warm air in, resulting in the freezer not freezing properly. Inspect the door gasket for any damage and replace with a new one if necessary.
Highly Likely

03 - Viking Refrigerator Condenser Fan Motor

The condenser fan motor draws air though the condenser coils and over the compressor. If the condenser fan motor is not working properly, the refrigerator won’t cool properly. To determine if the fan motor is defective, first check the fan blade for obstructions. Next, try turning the fan motor blade by hand. If the blade does not spin freely, replace the condenser fan motor. If no obstructions are present and the fan blade spins freely, use a multimeter to test the fan motor for continuity. If the condenser fan motor does not have continuity, replace it.
Common

04 - Viking Refrigerator Control Board

Control boards are often misdiagnosed—before replacing the control board, first check more commonly defective parts. If you have determined that all of the other components are working properly, replace the control board.
Common

05 - Viking Refrigerator Temperature Control Thermostat

The temperature control thermostat directs voltage to the compressor, evaporator fan motor, and condenser fan motor (if applicable). If the temperature control thermostat is not working properly, it may prevent the freezer's refrigerant system from running. To determine if the thermostat is defective, rotate the thermostat from the lowest setting to the highest setting and listen for a click. If the thermostat clicks, it is not likely defective. If the thermostat does not click, use a multimeter to test the thermostat for continuity. If the temperature control thermostat does not have continuity at any setting, replace it.
Common

06 - Viking Refrigerator Start Relay

The start relay works in conjunction with the start winding to start the compressor. If the start relay is defective, the compressor may sometimes fail to run or may not run at all. As a result, the freezer will not be able to freeze properly. To determine if the start relay is defective, use a multimeter to test it for continuity between the run and start terminal sockets. If the start relay does not have continuity between the run and start terminal sockets, replace it. In addition, if the start relay has a burnt odor, replace it.
Common

07 - Viking Refrigerator Start Device

A start device, like a start relay, works in conjunction with the start winding to start the compressor. If the start device is defective, the compressor may sometimes fail to run or may not run at all. As a result, the freezer won't be able to freeze. To determine if the start device is defective, use a multimeter to test it for continuity between the run and start terminal sockets. If the start device does not have continuity between the run and start terminal sockets, replace it. In addition, if the start device has a burnt odor, replace it.
Common