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Kenmore Refrigerator control panel not working

If your Kenmore refrigerator control panel not working, start with the most likely culprits and work down the list. First suspect the user control and display board; if some buttons respond but others do not, or the display is blank despite power, that board is often the problem. If the dispenser functions are failing, test individual dispenser components before blaming the dispenser control board, since a single failed part can take down the whole system. A faulty display board can produce the same symptoms as a bad user control, so check for power at the board and replace it if it has power but won’t work. Also inspect the wire harness and connectors for loose or damaged wiring, and check the dispenser front panel if the controls are integrated into that assembly. Don’t forget incoming power: make sure the cord is fully seated, the outlet is live, and breakers or fuses are okay. If you need a replacement, enter your model number on RepairClinic.com to find the exact part that fits your refrigerator.

01 - Kenmore Refrigerator User Control and Display Board

To determine if the user control and display board is defective, try pressing the buttons on the control panel. If some of the buttons work, but others do not work, the user control and display board might need to be replaced. Additionally, if the display is not working, check the power to the user control and display board. If the user control and display board has power, but it isn’t working, replace it.
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02 - Kenmore Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If only one dispenser part is not working, it is probable that an individual part has failed. In this case, test each of the dispenser components before testing the control board. If the entire dispenser system is not working, the control board is more likely to be at fault.
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03 - Kenmore Refrigerator Display Board

To determine if the display board is defective, try pressing the buttons on the control panel. If some of the buttons work, but others do not work, the display board might need to be replaced. Additionally, if the display board is not working, check for power to the display board. If the display board has power, but it isn’t working, replace it.
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04 - Disconnected or Damaged Wire Harness

The wires from the control panel to the control board may be loose or have become disconnected. Make sure the wire harness connectors are tight. A damaged wire harness will need to be replaced.
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05 - Kenmore Refrigerator Dispenser Front Panel

On some refrigerator models the user controls are part of the ice and water dispensers front panel. If none of the control panel buttons are working, it's probable the main control board is malfunctioning. However, if some of the buttons on the control panel are still functioning, it's more likely the unit's user control and display is faulty. If this component is sold as part of the dispenser front panel, the entire assembly can be replaced.
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Highly Likely

06 - Incoming Power Problem

Ensure power cord is fully inserted into a regular electrical outlet and the outlet is supplying power. Check fuses or circuit breaker if needed. It is best to keep the refrigerator on it's own dedicated circuit and not to use a ground fault receptacle which can interrupt power to large appliances.
Highly Likely

07 - Kenmore Refrigerator Main Control Board

The main control board might be defective. However, the control board is rarely at fault for this problem. Before replacing the control board, first check all of the dispenser components. If none of the dispenser components are defective, consider replacing the main control board.
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Highly Likely

Frequently Asked Questions

Refrigerator control panel not working — some buttons work, others do not. Do I need a new control board?
Fridge water dispenser not working — is the dispenser control board or another part to blame?
My refrigerator display is blank. Could this be a power issue or a bad display board?
What should I check if the control panel buttons stop working after I moved or cleaned the refrigerator?
How do I enter my model number on RepairClinic.com to find the right replacement part?

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