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RCA Refrigerator ice dispenser not working

If your RCA refrigerator ice dispenser is not working and won’t dispense ice, start by checking the dispenser door for damage or a broken hinge that can keep the door from opening. If the door looks fine, the next likely causes are the dispenser control board or a failed dispenser switch, both of which stop power from reaching the dispenser; test switches and solenoids with a multimeter before assuming a board is bad. The crushed/cubed ice solenoid is another common fault—switch between modes and listen for the clunk that indicates the solenoid is actuating. Less likely but possible are a faulty main control board or a simple ice chute jam caused by clumped cubes; try running warm water down the chute to clear a blockage. Whether you need a dispenser door, switch, solenoid, or control board, enter your refrigerator model number on RepairClinic.com to locate the exact replacement part and step-by-step repair instructions so you can get your refrigerator dispensing ice again.

01 - RCA Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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02 - RCA Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

03 - RCA Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

04 - RCA Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

05 - RCA Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

07 - Power reset

After a power surge or power outage, refrigerator operation could be temporarily affected. Full operation can sometimes be restored through a power reset by either unplugging the appliance's power cord for a few minutes and then plugging it back in or switching off the circuit breaker for the refrigerator then switching it back on.
Common

Frequently Asked Questions

Refrigerator ice dispenser not working but ice maker is making ice — what's wrong?
How do I clear a jammed ice chute?
How can I test the dispenser switch and crushed/cubed solenoid?
The whole dispenser is dead — could it be the dispenser control board or main control board?
How do I find the correct replacement part on RepairClinic.com for my refrigerator?