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Hotpoint Refrigerator ice dispenser not working

If your refrigerator ice dispenser is not working, start by checking the dispenser door for broken or misaligned parts that keep it from opening; that is the most common cause and often visible once you remove the dispenser frame or control panel. If the door looks fine, the dispenser control board or the refrigerator main control board can stop sending power to the dispenser, though the boards are more likely the problem only if multiple dispenser functions are dead. Test the dispenser switches with a multimeter next, since a failed switch is a frequent single-part failure. The crushed/cubed ice solenoid can also fail and will show no continuity or no audible clunk when you change modes. Finally, check the ice chute for jams; clumped cubes can often be cleared with warm water. If you need one of these parts, enter your model number on RepairClinic.com to find the exact replacement part for your refrigerator and follow the step-by-step guides and parts diagrams to complete the repair.

01 - Hotpoint Refrigerator Dispenser Door

The dispenser door is opened by a motor or a solenoid to dispense the ice, but if the door is broken, it may not open properly in order to release the ice. You should inspect the dispenser door for damage to determine if the component should be replaced. You may have to remove the dispenser control panel or frame to access and inspect the dispenser door.
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Top Solution

02 - Hotpoint Refrigerator Dispenser Control Board

The dispenser control board governs most of the functions of the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the control board is more likely to be at fault.
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Highly Likely

03 - Hotpoint Refrigerator Dispenser Switch

The dispenser switches send voltage to the dispenser. If one of the dispenser switches is defective, the dispenser will not work. To determine if a dispenser switch is defective, use a multimeter to test each switch for continuity. If a dispenser switch does not have continuity, replace it.
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Highly Likely

04 - Hotpoint Refrigerator Crushed/Cubed Ice Solenoid

The crushed/cubed ice solenoid is the component that opens and closes a door in the ice bucket auger housing to allow the fully formed ice cubes to pass through or to divert the cubes through a crushing blade system to crush the ice when that option is chosen. If you don't hear a "clunk" sound when switching between the "Crushed" and "Cubed" ice options, it's likely the crushed/cubed ice solenoid is defective. You can use a multimeter to test the solenoid for continuity, a continuous electrical path present in the component. If the solenoid has no continuity, the component is faulty and will need to be replaced.
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Common

05 - Hotpoint Refrigerator Main Control Board

A refrigerator's main control board governs most of the functions of the appliance including the dispenser system. If the control board is faulty, it may stop supplying power to the entire dispenser system. If only one dispenser part is not working, test each of the dispenser components before testing the control board. It is more likely that a single part has failed. If the entire dispenser system is not working, the main control board is more likely to be at fault.
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Common

06 - Ice chute jammed

The ice chute may be jammed by clumps of cubes frozen together. You can run warm water through the chute to help remove the obstruction.
Common

07 - Power reset

After a power surge or power outage, refrigerator operation could be temporarily affected. Full operation can sometimes be restored through a power reset by either unplugging the appliance's power cord for a few minutes and then plugging it back in or switching off the circuit breaker for the refrigerator then switching it back on.
Common

Frequently Asked Questions

Why is my refrigerator ice dispenser not working?
Freezer is making ice but the dispenser won't dispense it, what should I check?
How do I test the dispenser switches and the crushed/cubed ice solenoid?
Could the control board cause the entire ice dispenser to stop working?
How do I find and buy the right replacement part on RepairClinic.com?