Choose Product
Identify Problem
03
Find Solutions
Refrigerator ice maker not working
Brand:Viking
Model:RVRF3361SS2
Product:Refrigerator
Featured Video
Top 6 Reasons Refrigerator Ice Maker Isn’t Working?
03:45
Common solutions for: Refrigerator ice maker not working
01 - Main Control Board
The refrigerator's main control board controls the voltage being sent to the ice maker. If the control board is defective, the ice maker may not work at all. You can inspect the board for signs of damage or a shorted component. You can also use a multimeter to determine if voltage is reaching the ice maker after reviewing the refrigerator's wiring diagram.
Genuine Part
Top Solution
02 - Freezer Temperature is Above 10 Degrees F (-12C)
If the freezer temperature is above 10 degrees Fahrenheit (-12 Celsius), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15 Celsius) for the ice maker to work properly.
Top Solution
03 - Water Inlet Valve
The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. As a result, the ice maker won’t make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If t...he water inlet valve has sufficient pressure and is getting power, but the ice maker won’t fill with water to make ice, replace the water inlet valve.
Genuine Part
Fits your Viking Refrigerator
$93.61Save $297.01 by Fixing it Yourself
2:26
Step-by-Step Water Inlet Valve Replacement
Technician Verified
Difficulty:
Easy
Avg. Repair Time:Under 1 hour
Highly Likely
04 - Ice Maker Assembly
One component of the ice maker assembly might be defective. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.
Genuine Part
Fits your Viking Refrigerator
$193.59
4:27
Step-by-Step Ice Maker Assembly Replacement
Technician Verified
Difficulty:
Easy
Genuine Part
Fits your Viking Refrigerator
$182.47
4:27
Step-by-Step Ice Maker Assembly Replacement
Technician Verified
Difficulty:
Easy
Common
05 - Low Water Pressure from House Supply
The home may have insufficient water pressure. The water inlet valve supplies water to the ice maker and must have strong water pressure to work properly. You can check the water flow at the kitchen faucet to help determine if the home's water pressure is sufficient or not.
Common
06 - Confirm icemaker is On
Make sure the icemaker is turned on and the arm or paddle is able to move freely. On in-door ice-dispensing models, with the door open make sure the indicator light stays on steadily when the ice dispenser flap and door switch are pressed.
Common
07 - Frozen fill tube on ice maker
Low water pressure or a defective water inlet valve can cause the ice maker's fill tube to become clogged with ice, preventing water from entering the ice maker tray. You can unplug the refrigerator to manually defrost in order to thaw out the frozen fill tube, but you should confirm there is strong water pressure at the kitchen faucet and be aware that the water inlet valve may not be functioning properly.
Common
08 - Dispenser door stuck open
If the dispenser door is stuck open, warm air can enter the ice maker compartment causing frost buildup and potentially stopping the ice maker. Remove any items that may be keeping the dispenser door from closing.
Common
09 - Control Board
The refrigerator's control board controls the voltage being sent to the ice maker. If the control board is defective, the ice maker may not work at all. You can inspect the board for signs of damage or a shorted component. You can also use a multimeter to determine if voltage is reaching the ice maker after reviewing the refrigerator's wiring diagram.
Genuine Part
Common
10 - Power reset
After a power surge or power outage, refrigerator ice maker operation could be temporarily affected. Full operation can sometimes be restored through a power reset by either unplugging the appliance's power cord for a few minutes and then plugging it back in or switching off the circuit breaker for the refrigerator then switching it back on.
Common
11 - Wire Harness
A wire harness sends power between the electrical components and the control board or other components. If a wire harness becomes damaged, certain components may not receive the proper power or signals. Check the appropriate wire harnesses for breaks or loose connections. A damaged wire harness will need to be replaced.
Genuine Part
Genuine Part
Genuine Part
Less Common