Choose Product
Identify Problem
03
Find Solutions
HomeRepair HelpKitchenAid Microwave RepairKitchenAid Microwave buttons not working Repair

KitchenAid Microwave buttons not working

If your KitchenAid microwave buttons are not working, start by checking whether some buttons respond while others do not. When only certain buttons fail, the touchpad and control panel are the most likely causes, followed by the touchpad itself. If the microwave keypad is completely unresponsive, the user control and display board is the next likely problem. A defective main control board, control board, or control panel can also cause the microwave buttons not working, microwave start button not working, or microwave number buttons not working. Press each button to compare its response, and replace the part that matches the failure pattern. Enter your model number to find the exact replacement touchpad, membrane switch, user interface board, or control board for your specific KitchenAid microwave. Any repair that requires opening the outer cabinet must be handled carefully. The high-voltage capacitor can store a lethal charge even after the microwave is unplugged, so it must be properly discharged before interior work begins. If you are not familiar with capacitor discharge procedures, have a qualified technician perform the repair.

01 - KitchenAid Microwave Touchpad and Control Panel

To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.
Enter model number to search for the required part specific to your product
Need help finding your model number?
Shop all KitchenAid Microwave Touchpad and Control Panel Parts
Top Solution

02 - KitchenAid Microwave Touchpad

To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad.
Shop all KitchenAid Microwave Touchpad Parts
Top Solution

03 - KitchenAid Microwave User Control and Display Board

To determine if the control and display board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, replace the user control and display board.
Shop all KitchenAid Microwave User Control and Display Board Parts
Top Solution

04 - KitchenAid Microwave Main Control Board

To determine if the control and display board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, it is possible that the main control is defective.
Shop all KitchenAid Microwave Main Control Board Parts
Highly Likely

05 - KitchenAid Microwave Control Board

To determine if the control board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, it is possible that the control board is defective.
Shop all KitchenAid Microwave Control Board Parts
Common

06 - KitchenAid Microwave Control Panel

To determine if the control panel is defective, try pressing each of the buttons. If none of the buttons are responding correctly, it is likely the control panel is defective and will need to be replaced.
Shop all KitchenAid Microwave Control Panel Parts
Less Common

07 - KitchenAid Microwave Switch Holder

The microwave switch holder is the component that houses the door switches behind the control panel. If the switch holder is damaged or misaligned, one of more switches may not be actuated when the microwave door is closed, which may prevent the buttons on the control panel from functioning. You will need to uninstall the control panel and inspect the switch holder to confirm it is in good condition and secured properly. Replace the switch holder with a new one if necessary.
Shop all KitchenAid Microwave Switch Holder Parts
Less Common

Frequently Asked Questions

Why are some KitchenAid microwave buttons not working?
Why are none of my KitchenAid microwave buttons working?
How can I test a KitchenAid microwave touchpad or control panel?
How do I know whether the KitchenAid microwave control board or touchpad is bad?
How do I find the correct KitchenAid microwave touchpad or control board replacement part?