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HomeRepair HelpJenn Air Microwave RepairJenn Air Microwave buttons not working Repair

Jenn Air Microwave buttons not working

When your Jenn Air microwave buttons are not working, first press every button on the control panel. When some buttons respond but others do not, the touchpad and control panel are the most likely cause, followed by the touchpad itself. A microwave touchpad not working, microwave keypad not working, or microwave buttons unresponsive symptom can also point to a defective user control and display board. If none of the buttons respond correctly, the main control board may be faulty. The control panel is a less common cause but may still need replacement. Before ordering, enter your model number to find the exact replacement part for your specific Jenn Air microwave. Repairs that require opening the outer cabinet must be handled carefully because the high-voltage capacitor stores a lethal charge even after the microwave is unplugged. The capacitor must be properly discharged before any interior work begins. If you are not familiar with safe capacitor discharge procedures, have a qualified technician perform the repair.

01 - Jenn Air Microwave Touchpad and Control Panel

To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.
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Top Solution

02 - Jenn Air Microwave Touchpad

To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad.
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Top Solution

03 - Jenn Air Microwave User Control and Display Board

To determine if the control and display board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, replace the user control and display board.
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Top Solution

04 - Jenn Air Microwave Main Control Board

To determine if the control and display board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, it is possible that the main control is defective.
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Highly Likely

05 - Jenn Air Microwave Control Board

To determine if the control board is defective, try pressing each of the buttons on the control panel. If none of the buttons are responding correctly, it is possible that the control board is defective.
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Common

06 - Jenn Air Microwave Control Panel

To determine if the control panel is defective, try pressing each of the buttons. If none of the buttons are responding correctly, it is likely the control panel is defective and will need to be replaced.
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Less Common

07 - Jenn Air Microwave Switch Holder

The microwave switch holder is the component that houses the door switches behind the control panel. If the switch holder is damaged or misaligned, one of more switches may not be actuated when the microwave door is closed, which may prevent the buttons on the control panel from functioning. You will need to uninstall the control panel and inspect the switch holder to confirm it is in good condition and secured properly. Replace the switch holder with a new one if necessary.
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Less Common

Frequently Asked Questions

Why are my Jenn Air microwave buttons not working?
What should I check if my Jenn Air microwave start button is not working?
Can I test a Jenn Air microwave touchpad or control panel with a multimeter?
How do I know whether to replace the Jenn Air microwave touchpad or the control board?
How do I find the correct Jenn Air microwave touchpad or control board replacement part?