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HomeRepair HelpHotpoint Microwave RepairHotpoint Microwave turntable not turning Repair
Hotpoint Microwave turntable not turning
When your Hotpoint microwave turntable is not turning, the turntable motor is the most likely cause. Unplug the microwave, access the motor, and use a multimeter to check it for continuity. If the motor has no continuity, replace it. A broken or stripped glass tray drive coupling is another highly likely cause, followed by a damaged or stripped glass tray support. Remove the coupling and support from the motor shaft and inspect them for cracks, wear, or missing teeth. If the microwave turntable motor is not receiving power, the user control and display board or main control board may be defective, although the motor is much more commonly at fault. Also confirm that the turntable option is enabled if your Hotpoint model has that setting. A turntable that is not spinning can leave hot spots and prevent food from heating evenly. Enter your model number to find the exact replacement turntable motor, glass tray drive coupling, tray support, or control board for your microwave. If repair requires opening the outer cabinet, remember that the high-voltage capacitor can store a lethal charge even when unplugged. It must be properly discharged before interior work, so use a qualified technician if you are not familiar with that procedure.
01 - Hotpoint Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - Hotpoint Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
03 - Hotpoint Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
04 - Hotpoint Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - Hotpoint Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
Common
07 - Hotpoint Microwave Touchpad and Control Panel
The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.
Common
Frequently Asked Questions
Why is my Hotpoint microwave turntable not turning?
How do I test a Hotpoint microwave turntable motor?
Could the glass tray drive coupling or support cause the microwave plate not to turn?
What if the turntable motor is good but my Hotpoint microwave carousel still is not spinning?
How do I find the correct Hotpoint microwave turntable motor or coupler?