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HomeRepair HelpGE Microwave RepairGE Microwave turntable not turning Repair
GE Microwave turntable not turning
Is your GE microwave turntable not turning? The turntable motor is the most likely cause. Unplug the microwave and use a multimeter to test the motor for continuity. If the motor has no continuity, replace it. Next, inspect the glass tray drive coupling and the glass tray support, also called the roller guide or turntable ring, for cracks, broken tabs, or stripped sections. These parts can usually be pulled off the motor shaft for inspection. If the motor is not receiving power, the GE user control and display board may be defective, although the motor is more likely to fail. Also confirm that the turntable option is enabled if your model provides that setting, since turning the tray off can create unevenly heated food. A defective main control board is another possible cause when the motor does not receive voltage. Enter your GE microwave model number to find the exact replacement turntable motor, coupling, support, user control and display board, or control board for your appliance. Any repair that requires opening the outer cabinet must be handled carefully because the high-voltage capacitor can store a lethal charge even when unplugged. It must be properly discharged before interior work, and unfamiliar users should hire a qualified technician.
01 - GE Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - GE Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
03 - GE Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
04 - GE Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - GE Microwave Touchpad
The touchpad might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad is defective. To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad.
Common
07 - GE Microwave Touchpad and Control Panel
The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.
Common
Frequently Asked Questions
Why is my GE microwave turntable not turning?
How do I test a GE microwave turntable motor?
Can a broken turntable coupler or roller guide cause the microwave plate not to turn?
Could the GE microwave control board or user control and display board be causing the turntable not to spin?
How do I find the correct GE microwave turntable motor or coupler?