When a Frigidaire microwave turntable is not turning, the turntable motor is the most likely cause. Unplug the microwave and use a multimeter to test the motor for continuity. If it has no continuity, replace the turntable motor. A broken or stripped glass tray drive coupling is another common reason the microwave is not spinning, so gently pull the coupling from the motor shaft and inspect it for damage. The glass tray support, also called the turntable roller guide or support, can also be damaged or stripped and prevent the plate from turning. If the motor tests good, confirm the turntable option is enabled if your model has that setting. When the motor does not receive power, the user control and display board or main control board may be defective, although these boards are less likely than the motor. Enter your model number to find the exact replacement part for your specific Frigidaire microwave. If testing requires opening the outer cabinet, remember that the high-voltage capacitor can store a lethal charge even after the microwave is unplugged. It must be properly discharged before interior work, and this repair may require a qualified technician if you are not familiar with capacitor discharge procedures.
01 - Frigidaire Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
Enter model number to search for the required part specific to your product
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
04 - Frigidaire Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - Frigidaire Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
07 - Frigidaire Microwave Touchpad and Control Panel
The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.