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HomeRepair HelpJenn Air Microwave RepairJenn Air Microwave turntable not turning Repair
Jenn Air Microwave turntable not turning
When your Jenn Air microwave turntable is not turning, the turntable motor is the most likely cause. Unplug the microwave and use a multimeter to test the motor for continuity. If it fails the test, replace the turntable motor. Next, inspect the glass tray drive coupling for cracks or stripped teeth, then check the glass tray support, also called the roller guide or turntable ring, for damage. Make sure the glass plate is seated correctly and confirm that the turntable option is turned on if your Jenn Air model has that setting. If the motor is not receiving power, the user control and display board or main control board may be defective, although the motor is much more likely to fail. Enter your model number to find the exact replacement part for your specific Jenn Air microwave. Testing or replacing a control board requires opening the outer cabinet. The high-voltage capacitor can store a lethal charge even after the microwave is unplugged, so it must be properly discharged before any interior work. If you are not familiar with capacitor discharge procedures, have a qualified technician handle the repair.
01 - Jenn Air Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
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02 - Jenn Air Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Highly Likely
03 - Jenn Air Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Highly Likely
04 - Jenn Air Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Common
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
Common
06 - Jenn Air Microwave Touchpad
The touchpad might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad is defective. To determine if the touchpad is defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad.
Common
07 - Jenn Air Microwave Touchpad and Control Panel
The touchpad and control panel might be defective. However, the turntable motor is much more likely to be at fault. First, test the turntable motor. If the motor is not defective, it is possible that the touchpad and control panel are defective. To determine if the touchpad and control panel are defective, try pressing each of the buttons on the control panel. If some of the buttons respond correctly while others don’t, replace the touchpad and control panel.
Common
Frequently Asked Questions
Why is my Jenn Air microwave turntable not turning?
How do I test a Jenn Air microwave turntable motor?
Could the turntable coupler or roller support be causing my microwave not to spin?
Can a Jenn Air microwave control board cause the turntable not to work?
How do I find the correct Jenn Air microwave turntable part?