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KitchenAid Dishwasher buttons/controls not working

If your KitchenAid dishwasher buttons are not working, start with the control area itself. On this symptom, the most common fix is a failed touchpad and control panel, especially if the display works but some buttons do not respond. In some models, the touchpad can be replaced separately. If not, you will need the full control panel assembly. A bad touchpad alone is the next most likely cause when only certain keys fail. If the KitchenAid dishwasher control panel is not working at all, check for an incoming power problem first by verifying the breaker, fuse, or outlet. Also make sure the dishwasher is not in lock mode, child lock, Sabbath mode, or demo mode, since that can make it seem like the dishwasher touchpad is not responding. If the controls still will not work, inspect the door latch and door switch, because a failed latch can keep the dishwasher from starting. The main control board can also cause dishwasher controls not working, but it is less common and should be checked after the other parts. Enter your model number on RepairClinic.com to find the exact KitchenAid replacement part for your dishwasher.

01 - KitchenAid Dishwasher Touchpad and Control Panel

First, ensure that the display works. If the dishwasher display is working but the some of the button don’t respond correctly, the touchpad and control panel might need to be replaced. (Some manufacturers sell the touchpad separately from the control panel. Other manufacturers require that you purchase the touchpad and control panel together. If you cannot replace the touchpad individually, replace the touchpad and control panel.)
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02 - KitchenAid Dishwasher Touchpad

First, confirm that the dishwasher display is working. If the display is still working, try pressing some of the touchpad buttons. If some of the buttons respond correctly but others don’t, it is likely that the touchpad is at fault. (Some manufacturers sell the touchpad separately from the control panel. Other manufacturers require that you purchase the touchpad and control panel together. If you cannot replace the touchpad individually, replace the touchpad and control panel.)
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03 - Incoming Power Problem

If there are no indicator lights or any noise from the dishwasher when it is turned on, it is likely that power is not reaching the dishwasher. Check the circuit breakers and GFCI (ground-fault circuit interrupter) outlets, if applicable, to confirm they have not tripped, or inspect any fuses to confirm none have blown. Plugging the unit’s power cord into a ground fault outlet is not recommended, but such an outlet can be reset to restore power by pressing in the button on the faceplate.
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04 - Dishwasher in lock mode

Many dishwashers have a child lock or “Sabbath” feature which will prevent the buttons from being used when the feature is engaged. The dishwasher could also be in “Demo” mode or another mode which prevents full operation. Consult the dishwasher’s user manual for information regarding locking/unlocking the control panel.
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05 - KitchenAid Dishwasher Door Latch

If the dishwasher buttons aren't working, it's possible the door latch is malfunctioning and preventing a wash cycle from being started. Inspect the door latch for any damage. you can also use a multimeter to test the micro switch inside the door latch for electrical continuity. If the switch does not have continuity, the switch or latch assembly should be replaced.
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Highly Likely

06 - KitchenAid Dishwasher Main Control Board

The main control board regulates nearly every function in the dishwasher. If there is a problem with the main control board, it might not send voltage to the dishwasher touchpad, causing the touchpad buttons not to work. Control boards are often misdiagnosed; make sure you test more commonly defective parts before replacing the main control board.
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Highly Likely

07 - KitchenAid Dishwasher Control Board

The control board regulates nearly every function in the dishwasher. If there is a problem with the control board, it might not send voltage to the dishwasher touchpad, causing the touchpad buttons not to work. Control boards are often misdiagnosed; make sure you test more commonly defective parts before replacing the control board.
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Common

Frequently Asked Questions

Why are my KitchenAid dishwasher buttons not working but the display still lights up?
My KitchenAid dishwasher has power but will not start. Could the door latch be the problem?
What should I check first if my KitchenAid dishwasher control panel is not working at all?
Can a lock mode or demo mode make my KitchenAid dishwasher touchpad not respond?
How do I find the right KitchenAid dishwasher control panel, touchpad, or door latch for my model?